Ask to speak with DIRECTV's customer retention department. (８55) ᅳ771 ᅳ 9 424 ) Politely explain that your payment is too high and that you want to see if DIRECTV could do anything to lower it. It doesn't hurt to tell DIRECTV that you're (８55) ᅳ771 ᅳ 9 424 ) researching other providers, either. If successful, DIRECTV may suggest various qualifying discounts.